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Service desk consultant

Job Posted: 3 hours ago

Salary: £ 26,000 - 26,000 / Annum
Job Type: Permanent
Location: Bristol

Expire in: a month

Job Description

Job Title - Service Desk Consultant

 Location: Bristol

 Salary: £26,000 per annum

Overview

 The Service Desk Consultant plays a vital support role for fee earners across IT Support, Communications, and Marketing. Acting as assistants to these teams, they ensure efficient workflow, task prioritisation, and seamless client interactions.

While not a specialist technical position, the role includes providing first-line IT support for basic technical issues, as well as supporting small-scale marketing tasks such as updating website content or entering data. More complex or specialist queries must be escalated to the relevant fee earner when further expertise is required.

Why This Role?

Friday breakfast on the client every week !
Pension contributions
Primarily office-based with offer of 1 day a week from home after probation.
On site parking
Hours 8:30am- 5:00pm Monday - Friday.What You'll Do

Why This Role?

Friday breakfast on the client every week !
Pension contributions
Primarily office-based with offer of 1 day a week from home after probation.
On site parking
Hours 8:30am- 5:00pm Monday - Friday.What You'll Do

Key Responsibilities

Answer and manage approximately 20 inbound calls per day from internal IT and Marketing teams
Log and track support tickets using the helpdesk system
Provide basic troubleshooting and first-line support
Communicate effectively with technical teams to ensure timely resolution
Maintain accurate records of issues and resolutions
Deliver excellent customer service and support to internal usersWhat the client is looking for 

Previous experience in a Helpdesk or 1st Line Support role
Basic IT knowledge to support technical conversations
Strong communication and interpersonal skills
Ability to work independently and as part of a team
Organised, with good attention to detail 

Apply today by emailing your cv to 

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

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