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Service Desk Manager

Job Posted: 12 days ago

Salary: £ 40,000 - 46,000 / Annum
Job Type: Permanent
Location: Sevenoaks, Kent

Expire in: 16 days

Job Description

Service Desk Manager – IT Services

Sevenoaks (Hybrid) | Up to £46,000 + Benefits

We’re working with a leading technology and managed services provider delivering cloud, connectivity, cybersecurity, and IT support solutions to businesses across the UK. Known for their customer-centric approach and service excellence, the organisation continues to invest heavily in its support function to deliver high-quality outcomes for its clients.

This is a Service Desk Manager role focused on leading a team of support engineers, ensuring SLA performance, service quality, and customer satisfaction are consistently achieved. You’ll take ownership of team performance through reporting and dashboards, manage escalations, and act as a key point of contact for clients when required. Alongside this, you’ll play a central role in people management, team development, and operational efficiency across the service desk.

Why apply:

  * Leadership opportunity: Manage and develop a team within a high-performing service desk environment.

  * Customer impact: Play a key role in ensuring service excellence and client satisfaction.

  * Operational ownership: Take responsibility for performance metrics, SLAs, and service delivery standards.

  * Collaborative environment: Work closely with technical and service leadership to drive continuous improvement.

  * Strong benefits: Private healthcare, wellbeing support, and a comprehensive benefits package.

  * Work-life balance: Hybrid working model with flexibility built into the role.

What we’re looking for:

  * Experience working within an MSP or IT reseller environment

  * Service Desk experience (minimum 5 years)

  * Team leadership or management experience

  * Strong understanding of SLA and KPI-driven environments

  * Experience using service desk tools, reporting, and performance dashboards

  * Ability to manage escalations and client-facing service issues

If you’re an experienced Service Desk professional ready to step into (or further develop within) a leadership role, this position offers the opportunity to drive team performance, influence service delivery, and make a real impact within a growing IT services organisation

Before You Apply

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Looking for your next career move? Join a top company hiring Service Desk Manager job near me in Sevenoaks, Kent! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!