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Service Desk Operative

Job Posted: 23 days ago

Salary: £ 24,000 - 26,000 / Annum
Job Type: Permanent
Location: BS32, Woodhouse Down, South Gloucestershire

Expire in: 4 days

Job Description

Job Description: Service Desk Operative

Company: PSMG Maintenance Ltd

Salary: £26,000

Place of work: 21 Apex Court Woodlands, Bradley Stoke, Bristol, BS32 4JT

Hours: 40 hour (Apply online only) mon to fri)

Holiday Entitlement: 20 days per annum (+1 day per year up to 25 days)

Core Objective: To act as the central hub for all service communications, ensuring that reactive

faults are triaged and PPM schedules are executed on time and fully documented.

Key Responsibilities

1. Communication & Triage

Services Email Management: Primary responsibility for monitoring the ‘Services’

inbox. You will filter, prioritise, and distribute all incoming work requests, technical

queries, and compliance documents to the appropriate internal stakeholders.

Inbound Call Handling: Act as the first point of contact on the Main Telephone Line,

providing professional customer service and directing technical or accounts queries as

needed.

2. Reactive & PPM Task Management

Reactive Engineer Assignments: Rapidly assign engineers to emergency and

urgent reactive tasks based on location, skill set, and client priority (SLA).

Weekly PPM Scheduling: Responsible for the weekly assignment of PPM tasks,

ensuring that all scheduled maintenance (HVAC, Electrical, Water) is allocated to the

engineering team’s diary in advance.

Task Lifecycle Tracking: Monitor the progress of tasks from "Logged" to "Complete,

ensuring no jobs are left stagnant in the system.

3. Documentation & Compliance

Job Sheet Collection: Proactively collect completed job sheets and service reports

from both Internal Engineers and Sub-contractors immediately following site visits.

Verification: Ensure all job sheets are legible, accurate, and contain the necessary

site signatures before filing or processing.

Monthly Client Reporting: Assist in the compilation of monthly performance reports

for key clients, detailing KPI hits, open task status, and completed compliance works.

4. Commercial Support

Quotation Creation: Draft professional quotations based on engineer

recommendations (e.g.,

"C2" electrical repairs or "failed fan motor" replacements).

Internal Approval Flow: Ensure all quotes are reviewed and approved by the

relevant Manager/Director prior to submittal to the client

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

Looking for your next career move? Join a top company hiring Service Desk Operative job near me in BS32, Woodhouse Down, South Gloucestershire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!