Hiring Now: Service Lead Near You – Apply Today!

Your Next Service Lead Job Starts Here – Apply Now!

Service Lead

Job Posted: 5 days ago

Salary: £ 70,000 - 90,000 / Annum
Job Type: Permanent
Location: CB1, Cambridge, Cambridgeshire

Expire in: 23 days

Job Description

We are working with a leading telecommunications company based in Cambridge who are looking for a Service Lead to join their growing team. This is a full-time permanent position, 5 days onsite.

Key responsibilities will include:

  * Proactively managing technical service delivery, working with customers, partners, and internal teams

  * Leading service review activities, including improvement planning and performance reporting

  * Supporting delivery against agreed SLAs

  * Leading initiatives for the ongoing improvements of customer service frameworks

  * Supporting the operations team to develop SaaS based service modules for the product portfolio

  * Ensuring successful service onboarding

  * Working in partnership with customers and internal teams to understand technical implementations

The successful candidate will have:

  * Experience in a technical service delivery role working in a product development organisation

  * Experience in technical service delivery in a B2B environment

  * Methodical approach to problem solving

  * Experience working for a SaaS-based company

  * Experience working within software/hardware product development lifecycle

  * Ability to build strong relationships with customers and colleagues

  * Ability to meet tight deadlines

  * Excellent communication skills

  * Service or project management qualifications (desirable)

If this role looks like your next challenge, please contact Jamie ASAP or apply via this advert!

We endeavour to reply to every candidate, every time but if you haven’t heard back within 10 days, please understand that unfortunately, you have been unsuccessful for this position or that the position has been filled

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

Looking for your next career move? Join a top company hiring Service Lead job near me in CB1, Cambridge, Cambridgeshire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!