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Service Manager

Job Posted: 7 days ago

Salary: £ Competitive
Job Type: Permanent
Location: Nationwide

Expire in: 21 days

Job Description

Service Manager (EC&I)

Remote‑based (UK-wide)

Salary: Experience Dependent + Company car + Bonus + Matched pension up to 10% + Private medical cover

We are seeking an experienced Service Manager to lead and develop a team of Field Service Engineers (EC&I) delivering high‑quality service support to customers within the paper, metals and concrete manufacturing sectors across the UK.

This is a remote‑based leadership role with regular engagement across customer sites and engineering teams. You will be responsible for service performance, people leadership, customer satisfaction and continuous improvement across the service operation.

Key Responsibilities - Service Manager (EC&I)

Lead, manage and motivate a team of EC&I Field Service Engineers to deliver safe, efficient and high‑quality service support
Drive service excellence across paper, metals and concrete manufacturing customers throughout the UK
Own service delivery performance including utilisation, KPIs, response times and contractual commitments
Recruit, onboard, coach and develop engineers, including performance reviews and skills development
Ensure compliance with QHSE standards and safe working practices at all times
Act as the senior point of escalation for service issues, complaints and customer challenges
Build strong, long‑term relationships with key customer stakeholders and operations teams
Collaborate with internal stakeholders across service coordination, spares, technical support and project teams
Identify opportunities to improve service efficiency, customer satisfaction and commercial performance
Support service growth by identifying opportunities for additional services and contract expansion
Experience & Qualifications - Service Manager (EC&I)

Proven experience in a Service Manager, Service Operations Manager, or similar leadership role
Background managing field‑based EC&I, automation, electrical or control systems engineers
Experience supporting industrial manufacturing environments such as paper, metals, cement or concrete
Strong knowledge of service delivery, workforce planning, and performance management
Customer‑focused mindset with experience managing complex service relationships
Confident communicator with the ability to influence engineers, customers and senior stakeholders
Commercial awareness and experience working with service contracts and SLAs
Willingness to travel across the UK as required
Degree, HNC/HND, apprenticeship or equivalent experience in Electrical, Control & Instrumentation, Automation or related discipline preferred
Benefits - Service Manager (EC&I)

Competitive salary dependent on experience
Company car
Performance‑related bonus
Matched pension contributions up to 10%
Private medical cover
Remote‑based working with flexibility
Opportunity to lead a highly skilled engineering team within critical industrial sectors
Long‑term career development within a technically advanced service organisation
For more information on this role, please contact Andy Haddon on (phone number removed), or send a copy of your CV to (url removed)

For details of other opportunities available within your chosen field, please visit 

Omega is an employment agency specialising in opportunities at all levels within the Engineering, Manufacturing, Aerospace, Automotive, Electronics, Defence, Scientific, Energy & Renewables and Tech sectors.

Ideal background / Previous roles may include: Service Manager, Field Service Manager, Service Operations Manager, Service Delivery Manager, Regional Service Manager, After Sales Manager or similar. This will ideally be managing Fields service teams within process engineering/manufacturing.

Omega is acting as an Employment Agency in relation to this vacancy. Omega does not charge candidates any recruitment or job‑seeking fees at any stage of the hiring process

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