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Service & Repairs Administrator

Job Posted: 15 days ago

Salary: £ 27,000 - 27,000 / Annum
Job Type: Permanent
Location: St Leonards

Expire in: 12 days

Job Description

We are currently recruiting on behalf of a well-established and highly regarded manufacturing business that supplies specialist equipment to a global customer base. Due to continued growth, they are looking to appoint a Service & Repair Administrator to support their busy service function.
This is an excellent opportunity to join a stable, forward-thinking organisation offering a structured environment, strong team culture (with the added benefit of early Friday finish!!)

The Role
As a Service & Repair Administrator, you will be a key part of the service team, ensuring customer enquiries and repair processes are handled efficiently and professionally. You’ll act as a central point of coordination between customers and internal departments, helping to keep operations running smoothly.
Key Responsibilities:
Be the first point of contact for incoming service and repair queries, handling them in a professional and timely manner
Manage day-to-day communication with customers, primarily via email and telephone
Keep the CRM system fully up to date with accurate case notes and progress information
Work closely with engineering, production, and service teams to help ensure repairs are progressed efficiently
Support the monitoring of service performance indicators and help maintain strong response times
Maintain organised, accurate records and ensure all required documentation is completed correctly
The Person

Strong communication skills, both written and verbal
Highly organised and strong attention to detail
Proactive, self-motivated, and positive in your approach
Able to manage your own workload and work independently
Confident using Microsoft Office & ability to learn new CRMs with ease
Previous experience within a production, manufacturing, or technical environment would be advantageous
The Package

Monday to Thursday 8am – 4.30pm, Friday 7.30am – 1pm (30 minute lunch)
Up to £27,000pa DOE
23 days holiday + BH, contributory pension & ample free onsite parking
Private health & critical illness (after 1 year)
If you’re looking for a varied administrative role within a fast-paced manufacturing environment, apply NOW to hear more

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Looking for your next career move? Join a top company hiring Service & Repairs Administrator job near me in St Leonards! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!