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Shared Service Manager - Council Tax - Revenues & Benefits

Job Posted: 5 hours ago

Salary: £ Competitive
Job Type: Contract
Location: Hertford

Expire in: a month

Job Description

Council Tax Manager

Location: Hybrid / Remote with office presence as required
 East Hertfordshiree

About the Role

We’re looking for a highly motivated Council Tax Manager to lead the delivery of our Revenues and Benefits Shared Service. This is an exciting opportunity to play a key role in overseeing the administration and collection of over £200 million in revenues, driving performance, compliance, and excellent customer service.

As part of our management team, you’ll be responsible for ensuring the effective and efficient delivery of the Council Tax function across multiple local authority partners, leading a talented team operating in a blended working environment.

Key Responsibilities

Lead, motivate, and support the Revenues team to deliver high-quality and compliant Council Tax services.

Oversee the billing, collection, and recovery of Council Tax revenues.

Manage End of Year and Annual Billing processes for the 2026/27 financial year.

Ensure compliance with relevant legislation, policies, and audit requirements.

Analyse performance data, identifying areas for improvement and implementing effective solutions.

Liaise with internal departments, external stakeholders, and government bodies to resolve complex issues.

Support the Assistant Director for Revenues & Benefits Shared Service with strategic planning and continuous improvement initiatives.

Promote a culture of customer focus, accountability, and collaboration across the service.

About You

We’re seeking an experienced and confident professional with a proven track record in Revenues management and a detailed understanding of Council Tax legislation and processes.

You will bring:

Significant management experience within a Revenues or Council Tax environment.

In-depth knowledge of relevant legislation, policies, and procedures.

Strong leadership and people management skills across diverse or remote teams.

Excellent communication, analytical, and decision-making abilities.

A proactive approach to problem-solving and service delivery.

An IRRV Technician qualification (or equivalent experience) is desirable.

Key Competencies

Leadership and people management

Analytical thinking and problem-solving

Customer focus and service delivery

Personal effectiveness and resilience

Resource and budget management

External and commercial awareness

What We Offer

A stimulating, supportive, and forward-thinking work environment

Blended working (remote and office-based flexibility)

Employee well-being programme

Free parking when working on-site

Opportunities for learning, development, and career growth

If you’re passionate about public service, leadership, and making a tangible impact in your community, we’d love to hear from you.

OR17097 - 

Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer.
   
 To discuss this vacancy in further detail or any other vacancies, please contact our Team on (phone number removed) or email  (url removed)

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

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