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Technical Support Engineer

Job Posted: 20 hours ago

Salary: £ Competitive
Job Type: Permanent
Location: Mansfield, Nottinghamshire

Expire in: a month

Job Description

Role: Technical Support Engineer 
 Location: Mansfield 
 Negotiable dept on exp 

We're looking for a talented Technical Support Engineer to join our busy support team in Mansfield. You'll deliver high-quality technical support to a variety of customers. 
 
 This is an exciting opportunity for someone who enjoys troubleshooting, problem-solving, and helping people get the best out of their technology.

Key Responsibilities for the role of Technical Support Engineer: 

First-line support for all clients 
Answer incoming calls and emails, accurately recording issues within our ticketing system
Perform basic diagnostics across multiple internal systems, escalating issues internally where required, adhering to defined processes and policies.
Manage and maintain tickets across various workflows, taking ownership of issues, providing regular communication to end users, identifying appropriate solutions, and ensuring all tickets are progressed or resolved within agreed SLAs
Engage with 3rd parties where applicable to arrange engineer visits.
Generate quotes for replacement hardware where applicable
Support with the identification and creation/updating of knowledge articles.
Provide feedback for, and contribute to, continuous improvement within the team.The ideal candidate for the role of Technical Support Engineer 

Excellent customer service skills 
Previous experience within a technical support role
A keen interest in developing skills within IT/Technicalindustry
Good communication skills, both written and verbal
Ability to work on their own, as part of a team, and under pressure
Good time management and ability to prioritise
Initiative to diagnose problems Interested? send your CV to TurnerFox Recruitment or call on (phone number removed)

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