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Technical Support Engineer

Job Posted: 23 days ago

Salary: £ 27,000 - 30,000 / Annum
Job Type: Permanent
Location: Warwick, Warwickshire

Expire in: 4 days

Job Description

Gain specialist engineering knowledge and become a go-to expert for your customers and colleagues.

Your role will start with thorough classroom-based training, tailored to you, where you’ll learn all about the company’s engineering products to provide the very best advice to your customers.

You can feel assured of long-term job security working for this business with year-on-year success.

You’ll provide technical engineering support to customers over the phone, as well as help your colleagues with technical advice.

You’ll develop your problem-solving skills by supporting engineers from your desk to diagnose technical issues with installations and repairs off-site.

You’ll be further supported to develop your technical knowledge by working on business projects and taking on additional responsibilities. In time, your expertise will make you a valued member of this technical team.

There’s a yearly bonus to top up your salary, 25 days of annual leave and private medical insurance. If you drive, there’s secure on-site parking, and there’s the Cycle-to-Work scheme for those who prefer to ride their bike. You will be impressed by their modern office, located in a new business park.

What you’ll do

You’ll provide technical engineering support to customers by phone, helping them to diagnose and resolve faults, and provide installation support. You’ll also support internal teams by providing technical advice for sales quotations and product solutions.

What you’ll need

  * You’ll have A‑Levels (or equivalent) – having studied a STEM subject would be a helpful for the logical problem solving required in the role.

  * Curiosity and a technical mindset – to learn about specialist engineering products.

  * Good customer service skills and a great telephone manner – you’ll be talking to customers over the phone who need urgent and immediate help.

About the company

Their products are used in premises such as power stations, railway depots and cold storage facilities – where failure isn’t an option. They have a strong reputation for quality, technical support and after-sales service. The business shares success with team social events throughout the year.

Hours

You’ll work 40 hours, Monday to Friday, 8:30 am to 5:00 pm.

To apply

Please submit your CV or contact Inform Recruitment directly

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

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