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Tenancy Manager

Job Posted: 15 hours ago

Salary: £ 28,000 - 35,000 / Annum
Job Type: Permanent
Location: NW3, Kilburn, Greater London

Expire in: a month

Job Description

TENANCY MANAGER / LETTINGS ADMINISTRATOR - HAMPSTEAD

Tenancy Manager
Location: NW3 (Office‑based)
Hours: Monday to Friday, 9:00 am - 6:00 pm (1 hour lunch)
Salary: £28,000 - £35,000 dependant on experience

About the Role
I am recruiting on behalf of my client, a well-established London Estate Agency at their Property Management centre near Hampstead. They are committed to providing a seamless property experience for both landlords and tenants, offering professional, personalised service and staying ahead of lettings legislation. As Tenancy Manager, you will be a key part of a supportive, proactive team, helping to ensure tenancies run smoothly and efficiently.

Key Responsibilities

  * Move-Ins: Manage referencing, invoicing, Assured Shorthold Tenancies (ASTs), inventories, deposits, and all related documentation.

  * Renewals: Negotiate new rents, prepare updated ASTs, and issue invoices.

  * Compliance: Conduct AML checks on landlords and tenants; manage rent guarantees and insurance for both.

  * Right to Rent Checks: Ensure all tenants meet legal requirements.

  * Landlord & Tenant Support: Act as first point of contact for queries, ensuring positive relationships and smooth processes.

  * Team Support: Cover for the Property Manager when necessary (repairs, maintenance follow-ups); answer calls.

Candidate Qualities

  * Experience in estate agency or lettings, with a solid understanding of the lettings process.

  * High attention to detail with excellent organisational skills.

  * Strong communication and negotiation skills; able to deal professionally with landlords, tenants, contractors, and colleagues.

  * Patient, positive, problem-solving mindset; friendly and calm under pressure.

  * Team player, proactive and collaborative.

  * IT literate and quick to learn new systems.

  * Knowledge of upcoming lettings legislation changes

  * Must live within easy commuting distance of Hampstead

Requirements

  * Full-time, Monday to Friday, office-based.

  * Car/driving licence not necessary

Before You Apply

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