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Travel Support Consultant

Job Posted: 21 days ago

Salary: £ 40,000 - 45,000 / Annum
Job Type: Permanent
Location: Birmingham, West Midlands (County)

Expire in: 7 days

Job Description

Platinum Travel Recruitment are collaborating with a forward thinking travel company who are now seeking an experienced Travel Support Specialist who will be dedicated to providing proactive operational support to Travel Advisors, managing day-to-day requests to ensure efficient and seamless business operations, including handling emergency requests outside of standard working hours.
This travel company have a great reputation in the travel industry offering career growth within a supportive team
Travel Support Specialist Duties:
  * Manage requests submitted to all Operations desks via Salesforce within SLA
  * Provide support with requests related to issuing, reissuing and refunding complex tickets
  * Assist Advisors in navigating systems including Atriis, Concur, Roomservice, Dolphin, and Apexx.
  * Deliver ad hoc training sessions to enhance Advisors process knowledge and efficiency
  * Assist with the processing and coordination of group bookings
  * Create credentials for aggregators
  * Support Advisors with NDC requests by guiding them through the GDS booking process across Sabre, Travelport and Amadeus
  * Participate in monthly team meetings to review performance and updates.
  * Provide feedback to the Line Manager to support team development and improvement.
Travel Support Specialist – Essential Requirements:
  * Experience in business and/or leisure travel is imperative.
  * Able to work Friday to Tuesday.
  * Advanced proficiency in Sabre, Galileo, and Amadeus to a training standard, with strong fares and ticketing knowledge (published / net fares / NDC).
  * Strong knowledge of British and European rail systems, including Evolvi, Voyages SNCF and Trainline.
  * Solid understanding of group booking processes.
  * Experience of using Atriis and Concur.
  * Strong overall knowledge of travel products and services.
  * Ability to perform effectively in a fast-paced, high-pressure environment while meeting company SLA.
  * Exceptional communication & customer service skills.
  * Strong command of the English language, both written and verbal.
  * Good understanding of the leisure Tour Operator fares.
  * Familiarity with Microsoft Teams, Salesforce and Excel is desirable but not essential.
Travel Support Specialist – Benefits:
  * Supportive team
  * Lucrative bonus
  * Pension Scheme
  * Remote working (UK only)
  * Generous holiday leave entitlement
  * Dental
  * Life & health insurance
  * Health insurance
  * Plus many more benefits

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