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Workshop Administrator

Job Posted: 15 days ago

Salary: £ 25,000 - 30,000 / Annum
Job Type: Permanent
Location: SG1, Stevenage, Hertfordshire

Expire in: 13 days

Job Description

Workshop Administrator

Location of the Workshop Administrator / Service Administrator / Fleet Administrator / Service Coordinator / Aftersales Advisor / Aftersales Administrator / Service Advisor / Supporting Workshop Assistant / Fleet Coordinator: Stevenage

Salary of the Workshop Administrator / Service Administrator / Fleet Administrator / Service Coordinator / Aftersales Advisor / Aftersales Administrator / Service Advisor / Supporting Workshop Assistant / Fleet Coordinator: Starting from £25,000 Upwards, depending on Experience - Salary is Negotiable!!

Hours of work for the Workshop Administrator / Service Administrator / Fleet Administrator / Service Coordinator / Aftersales Advisor / Aftersales Administrator / Service Advisor / Supporting Workshop Assistant / Fleet Coordinator: Monday to Friday days

The Role

The Workshop Administrator plays a key role in the smooth running of the workshops and mobile technician operations, ensuring that both on-site and road-based technicians are supported with planning, administration, and parts requirements.
The role supports the Service Manager in developing the workshop and mobile repair services, while also providing cross-department assistance when required — including handling incoming calls for Vehicle Hire and carrying out wider administrative tasks across the business.

Key Responsibilities of the Workshop Administrator / Service Administrator / Fleet Administrator / Service Coordinator / Aftersales Advisor / Aftersales Administrator / Service Advisor / Supporting Workshop Assistant / Fleet Coordinator:

  * Provide administrative support to both workshop-based technicians and mobile technicians.

  * Liaise daily with technicians and mobile technicians to ensure all objectives are completed.

  * Coordinate workshop planning, scheduling, and job allocation to ensure efficient workflow.

  * Communicate with customers regarding vehicle off-road (VOR) updates and progress reporting.

  * Create estimates and raise job cards in line with company processes.

  * Order and receive all parts, checking against stock, sourcing unavailable items, and arranging timely delivery.

  * Manage stock levels and maintain accurate organisation of all parts in a multi-site operation.

  * Prepare and issue invoices in line with completed work.

  * Handle warranty claims from start to finish.

  * Deliver excellent customer service to all internal and external stakeholders.

  * Assist in other departments when needed, or other general administrative duties and working as 1 team.

  * Ensure all customer queries are handled quickly and effectively, escalating where necessary.

Skills and Experience:

  * Previous experience in a service, parts, or workshop administration role within the automotive industry.

  * Strong organisational and multitasking abilities.

  * Excellent communication skills with the ability to liaise at all levels.

  * Good technical knowledge would be advantageous.

  * Strong IT skills and computer literacy.

  * Adaptable and able to work effectively in a fast-paced, multi-division environment.

The Ideal Candidate Will

· Be a strong team player with the ability to support both workshop and mobile teams.
· Be enthusiastic, self-motivated, polite, and professional.
· Remain calm and professional under pressure.
· Be flexible and open to working across different departments when business needs require.

If this role sounds like a great role for you then please send your CV to Danica Baker at Sprint Recruitment

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

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