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Administrator Call Centre Customer Service

Job Posted: 2 months ago

Salary: £ 13 - 13.2 / Hour
Job Type: Permanent
Location: Edinburgh

Expire in: 18 days

Job Description

Administrator 

 Customer Service Admin, Call Centre, Contact Centre experience

Office Based Edinburgh (Hybrid after training)

Do you have Receptionist, Customer Service, Call Centre & Admin experience?
Are you customer focused, have basic computer skills & a great phone manner?Monday to Thursday (9-5) Friday (9-4.30)

The Company

We are working with the Heating & Plumbing trade association for Scotland & Northern Ireland, who represent over 750 members.

The purpose of the association is to support its members & work with the government, to promote industry standards & Apprenticeships, whilst delivering training in Gas Heating & Plumbing through to Renewables for all.

The Role:

Based in their Edinburgh offices, you will provide admin support and be a point of contact for current & future members who are looking to renew membership, book training courses, etc.

You will;

Handle telephone calls & emails from current & prospective members, providing a high level of customer service
Manage membership database & renewals (payments, new member communications and renewal process).
Assist in the creation and development of membership and marketing material
Play a part in the development of membership recruitment and retention plans.
Produce regular reports on membership activity and forecasting.
Liaise with Technical advisors to record on-site inspections.
Assist in the promotion of the scheme to enable wider engagement and involvement from members and the wider community.The Ideal Candidate:

A customer focused individual, you will be have a great telephone manner coupled to basic computer skills (Outlook, Excel, Word, etc) and previous administration, call centre or office experience.

You may have experience in a Customer Service, Call Centre, Receptionist, Call Handler, Scheduler, etc capacity.

Hours & Remuneration:

Based within the company's Edinburgh offices, the role offers hybrid working after a probation period.

Hybrid - 3 days Edinburgh office based, 2 days home based.

Hours - Monday to Thursday 9-5pm, Friday 9-4.30pm (34.5hrs).

Hourly rate circa £13ph
24 days holiday + 10 days public holiday
Pension scheme 11.25% (Employee 3.75% Employer 7.5%)
Life assurance 3x salary
Associated benefits.If you are suitably experienced in a Customer Service, Call Centre or Receptionist role, please contact our retained consultants at Start Monday now

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

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