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Control Room Manager

Job Posted: 2 hours ago

Salary: £ 38,000 - 42,000 / Annum
Job Type: Permanent
Location: Greenwich, Greater London

Expire in: a month

Job Description

Control Room Manager Greenwich (Security / Facilities Management)

Location: Greenwich, London
Hours / Days: 08:30 to 17:30 Monday Friday although expected to carry out night / weekend visits to the Control Room to ensure performance.
Salary: circa £40,000 per year
Contract: Permanent, full-time

Are you a seasoned security professional with strong control-room or team-management experience?
If yes we have a great opportunity for you. Our client is a leading UK Facilities Management and Security company. Their 24/7 control-room underpins their business operations, coordinating security staff, mobile teams and client requirements nationwide. As they grow the Control Department, they are seeking a skilled and responsible Control Room Manager to lead this crucial function from their Greenwich head office.

What you'll be doing

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    Leading, managing and supervising the Control Room team: weekly 1-2-1s, monthly meetings, training and performance reviews.

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    Creating and maintaining the staff roster ensuring full shift coverage, managing holidays/absence, and guaranteeing two-person minimum coverage during critical periods.

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    Overseeing lone-worker and check-call processes via SmartTask (or equivalent): booking on/off, monitoring welfare calls, and ensuring compliance with company protocols.

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    Managing all data in SmartTask: rates, clients, employees, timesheets/run sheets ensuring accuracy at all times.

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    Acting as a key point of contact for clients, subcontractors, mobile operations and internal operations managers: responding swiftly to client requests or last-minute changes.

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    Handling investigations or disciplinary matters (in conjunction with HR) when required maintaining confidentiality and professional standards.

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    Identifying opportunities to improve control-room and security processes, and implementing improvements.

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    Reporting on Control Room performance, staffing, incidents and service delivery to senior management.

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    Occasionally performing night or weekend visits (on-site or remote) to ensure the Control Room remains fully operational and effective.

Who were looking for

You'll need

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    A valid SIA licence and a clean DBS check.

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    Previous experience managing a control room or similar security operations environment.

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    Strong team-management and administrative skills ability to organise shifts, manage leave/absence, and ensure consistent standards.

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    Excellent IT skills confident with MS Office and workforce/security management software (e.g. SmartTask or similar).

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    Outstanding attention to detail, discretion, and ability to deal with confidential information.

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    Strong written and verbal communication able to liaise with clients, subcontractors and internal teams alike.

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    Resilience, flexibility, and calmness under pressure able to respond to changing demands, tight deadlines and occasional out-of-hours requirements.

It would also be a plus if you have

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    Experience with CCTV, alarm monitoring, access control or other security-tech systems.

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    Previous exposure to incident management or emergency response coordination.

Why consider this opportunity

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    A permanent, full-time role with a clear salary of £40,000.

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    Work within a well-established, multi-company facilities management group with UK-wide presence.

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    A pivotal, senior operational role with real responsibility and opportunity to shape the Control Room function.

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    Opportunity to influence process improvements, team development and operational standards.

Ready to take the next step?

If you believe you have the right experience, skills and attitude wed love to hear from you

Before You Apply

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