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Customer Care Advisor

Job Posted: an hour ago

Salary: £ Competitive
Job Type: Permanent
Location: Warwick

Expire in: a month

Job Description

Customer Care Advisor
 Location: Warwick
 Salary: Competitive + Benefits
 Contract: Permanent, Full-Time

About the Role of a Customer Care Advisor 
 We are seeking a proactive and customer-focused Customer Care Advisor to join a busy and supportive team. This is a varied role where you will be the first point of contact for customers, handling product-related queries, processing orders, and managing an account base. You will provide high-quality, technically competent advice while ensuring excellent customer experiences across multiple communication channels.

Key Responsibilities of a Customer Care Advisor 

Act as the initial point of contact for customer enquiries via phone, email, ticketing systems, and online chat.

Respond to product-related queries, providing brochures, datasheets, product information, and support with registrations.

Take ownership of an assigned account base, ensuring orders are processed accurately and on time.

Resolve issues relating to orders, deliveries, and account records, escalating complex queries when necessary.

Maintain accurate customer records and ensure proactive follow-up on outstanding queries.

Deliver a first-pass resolution wherever possible and provide triage support for warranty, quality, and spare part requests.

Liaise with internal teams and external partners to ensure investigations are completed quickly and effectively.

Promote a customer-first approach, ensuring the team remains a centre of excellence for customer care.

Support and contribute to continuous improvement initiatives within the department.

Skills & Experience of a Customer Care Advisor 

Solid and demonstrable experience in customer-facing roles.

Strong problem-solving skills with a proactive mindset.

Experience using SAP or other ERP/CRM systems (desirable).

Excellent IT literacy, particularly with Microsoft Office (Excel, Word, Outlook).

Ability to manage multiple queries simultaneously across different platforms.

Strong verbal and written communication skills, with the ability to engage with a wide range of stakeholders.

Confident, outgoing personality with a genuine passion for customer service.

Ability to work independently and as part of a team in a fast-paced environment.

INDL

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