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Customer Experience Agent

Job Posted: 22 days ago

Salary: £ 32,000 - 32,000 / Annum
Job Type: Permanent
Location: Northampton

Expire in: 5 days

Job Description

Customer Experience Agent (B2B)
Location - Northampton
Salary - Up to £32,000
Hours - Monday–Friday | Office-based

 Our client is looking for a friendly, confident and professional Customer Experience Agent to join their team. You’ll be helping our UK business customers day-to-day, answering questions, solving issues, and making sure everything runs smoothly from order to delivery.

 What You’ll Do

Support customers via email, chat, and phone
Help new customers get set up and feel confident using our service
Handle returns, credits, refunds, and any escalations
Keep on top of KPIs like Customer Satisfaction, Return Resolution & On-Time Orders
Spot issues in the customer journey and suggest improvements
Work closely with Sales, Finance, Purchasing & Warehouse teams
Manage a busy workload while staying accurate and organisedWhat You’ll Need

3+ years in customer service / customer experience
B2B experience (orders, deliveries, returns, credits)
IT Literate – MS Office
Strong communication skills
Good attention to detail and able to follow processes
Team player who can handle a fast-paced environmentApply now for a confidential chat with Gabriella Saunders at ACS Staffing Solutions

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