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Customer Implementation Analyst

Job Posted: 7 days ago

Salary: £ 35,000 - 40,000 / Annum
Job Type: Permanent
Location: Birmingham, West Midlands (County)

Expire in: 21 days

Job Description

Customer Implementation Analyst

£35,000 – 40,000 + great benefits including Private Medical, Life Insurance, Training

Birmingham Business Park / Hybrid (1-2 days remote per week)

Monday to Friday 37.5 hours per week

MVP is partnering with a rapidly growing UK business transforming supply chains through asset tracking technology and sustainable packaging solutions. They are helping major supermarket suppliers improve efficiency, sustainability, and visibility across their operations, combining Bluetooth, WiFi, GPS, and 4G technologies to deliver real-time data.

About the Role

As Customer Implementation Analyst, you will support the delivery and rollout of asset tracking solutions across major customers. This is a fast-paced, hands-on role where you’ll work across customers, product and internal teams to ensure implementations run smoothly and efficiently.

You’ll be responsible for coordinating tasks, managing portal updates and changes, supporting customers directly, and ensuring data and reporting are accurate. This is an ideal role for someone who enjoys solving problems, working with data, and operating in a fast-moving environment. The role may involve occasional travel, so flexibility and a full UK driving licence are essential.

Key Responsibilities

Implementation & Delivery

  * Support onboarding and rollout of new customers and sites

  * Coordinate tasks, timelines, and deliverables across teams

  * Assist with deployments and customer setup

Product & Portal

  * Manage testing (QA), bug tracking, and change requests

  * Translate customer and business requirements into clear briefs for developers

  * Act as first point of contact for portal-related issues

Customer & Data Support

  * Support customers with queries and platform usage

  * Build and maintain reports

  * Ensure accuracy of data and outputs

Required Skills / Experience

Must have:

  * Strong organisational skills and attention to detail

  * Experience coordinating work, projects, or operations

  * Confident working with systems, data, and Excel

  * Strong communication skills (customer + internal teams)

  * Ability to work at pace and manage multiple priorities

  * Full UK driving licence required (occasional travel to customer sites)

Nice to have:

  * Experience in logistics / supply chain

  * Exposure to SQL, data tools, or technical environments

  * Experience working with product or engineering teams

Why Join?

  * Be part of a fast-growing company innovating in the asset tracking and logistics tech space

  * Work with cutting-edge technologies in real-world supply chains

  * Clear career progression opportunities as the business scales

  * Private medical insurance and life insurance

  * Hybrid working – based at Birmingham Business Park, with 1–2 days remote per week

  * Full training on Tableau and other reporting tools provided

MVP Recruitment Solutions has been placing Supply Chain, Logistics and Distribution professionals for over 40 years. For more information on what we do, or to view our current portfolio of vacancies, please visit our website.

MVP Recruitment Solutions acts as an employment agency for permanent recruitment. By applying for this position, your details will be submitted to MVP Recruitment Solutions and you accept our Privacy Policy, which can be found on our website.

We are proud to be an Equal Opportunities Employer.

Please note that due to the volume of responses we’re currently receiving, only shortlisted candidates will be contacted. If you do not receive an update within 7–14 days, please consider your application unsuccessful on this occasion

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

Looking for your next career move? Join a top company hiring Customer Implementation Analyst job near me in Birmingham, West Midlands (County)! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!