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Customer Outcomes Executive

Job Posted: 8 days ago

Salary: £ Competitive
Job Type: Temporary
Location: Tadworth, Surrey

Expire in: 19 days

Job Description

Customer Outcomes Executive - 6‑Month Temp Contract (initially)

📍 Epsom, Hybrid Working
 🕒 Starts Monday 20th April 2026

Are you passionate about delivering exceptional customer support and making a genuine difference. We're looking for a dedicated Customer Outcomes Executive to join a supportive and collaborative Customer Outcomes (Arrears) team on an initial six‑month temporary contract.

In this role, you'll play a key part in ensuring customers receive the right help at the right time-always with empathy, professionalism and a strong focus on positive outcomes.

💡 What You'll Be Doing

Providing sensitive and effective arrears support to customers, ensuring every interaction reflects empathy, respect and professionalism.
Using excellent listening skills to understand customer circumstances and agree affordable, tailored repayment solutions.
Managing customer accounts efficiently, resolving queries and ensuring every case aligns with regulatory standards, including Consumer Duty.
Applying your understanding of vulnerable customers to ensure fair treatment and outstanding customer care.
Working ethically, transparently and with a strong focus on delivering the best possible customer outcomes.

✅ What We're Looking For

Experience within customer service, collections, arrears or financial services and ideally the Automotive Sector
Confidence supporting customers in financial difficulty, including vulnerable customers.
Strong working knowledge of Consumer Duty and regulatory expectations.
Excellent communication and interpersonal skills with the ability to build trust quickly.
A self-motivated, organised individual with a flexible, team-focused attitude and great attention to detail.
Strong time management and the ability to work effectively under your own initiative.

🎉 What's in It for You?

This role comes with a brilliant working culture and a number of great benefits, including:

Hybrid working: 2 days in the office, 3 days from home (after an initial 4-6 weeks onboarding).
Access to an onsite gym.
"Dress for your day" policy.
Free parking and onsite restaurant.
Fun annual events including summer parties, BBQs and festive celebrations - December is especially lively!If you're passionate about delivering meaningful customer support and want to join a team where your work truly makes an impact, we'd love to hear from you.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

Looking for your next career move? Join a top company hiring Customer Outcomes Executive job near me in Tadworth, Surrey! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!