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Customer Satisfaction Coordinator

Job Posted: 22 hours ago

Salary: £ 30,000 - 30,000 / Annum
Job Type: Permanent
Location: Rossington, Doncaster

Expire in: a month

Job Description

Customer Satisfaction Coordinator – Doncaster

Salary: £30,000 per annum
Hours: Full-time, Monday to Friday

We’re delighted to be working with a new client based in Doncaster who is looking to recruit a proactive and customer-focused Customer Satisfaction Coordinator. This is a fantastic opportunity to join a growing business that truly values its customers and is committed to delivering excellence across every touchpoint.

About the Client

Our client is a well-established company with a strong reputation for quality and reliability. With continued growth and an expanding customer base, they’re investing in their customer service function to ensure every customer experience is smooth, positive, and professionally managed.

The Role

As Customer Satisfaction Coordinator, you’ll be the key link between customers and the business, ensuring that every issue is resolved efficiently and every delivery meets expectations. You’ll handle complaints, monitor reviews, and work closely with internal teams to ensure service excellence.

Key Responsibilities:

  * Respond to customer complaints and resolve issues with professionalism and empathy

  * Monitor and manage online reviews, ensuring timely responses and reputation management

  * Liaise with logistics and operations teams to ensure timely and accurate deliveries

  * Track delivery performance and escalate delays or issues proactively

  * Maintain detailed records of customer interactions and resolutions

  * Identify recurring issues and suggest process improvements to enhance customer satisfaction

What We’re Looking For

  * Previous experience in customer service, complaints handling, or coordination roles

  * Excellent communication and problem-solving skills

  * Strong attention to detail and organisational ability

  * Ability to remain calm under pressure and handle sensitive situations

  * A team player with a proactive and positive attitude

  * Comfortable using CRM systems and Microsoft Office tools

What’s in It for You?

  * Competitive salary of £30,000

  * Monday to Friday working hours

  * Supportive team and management

  * Opportunity to make a real impact on customer experience

  * Career development in a growing and customer-centric business

If you’re passionate about delivering outstanding service and thrive in a fast-paced environment, we’d love to hear from you. Interviews are being scheduled now – don’t miss out!

Start People are the acting agency woking on this assigment

Before You Apply

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Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

Looking for your next career move? Join a top company hiring Customer Satisfaction Coordinator job near me in Rossington, Doncaster! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!