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Customer Service Administration Support

Job Posted: 7 hours ago

Salary: £ Competitive
Job Type: Permanent
Location: Belper, Derbyshire

Expire in: a month

Job Description

Customer Service Administrator

Location: Belper DE56 (Office-based)
 Start Date: 5th May (Immediate interviews available)
 Hours:

30 hours per week over 5 days
Shifts between: 
Monday-Friday: 8am-6pm

About the Role

Brook Street is working with a leading Belper-based boiler company to recruit a Customer Service Administrator to join their team.

In this role, you will support both office-based teams and field engineers, ensuring jobs are completed accurately and on time. You'll play a key part in keeping service operations running smoothly through a variety of administrative and customer support tasks.

Key Responsibilities

Provide administrative support across multiple communication channels, ensuring timely and accurate responses
Handle enquiries from both business partners (B2B) and customers (B2C), delivering a high level of service
Support field engineers by processing job requirements and maintaining accurate job records
Coordinate spare parts and consumables to support smooth field operations
Work closely with Customer Care, Planning, and Spares teams to improve processes and service delivery
Use spreadsheets, digital tools, and Salesforce to manage customer communication and updates

What We're Looking For

GCSE Maths and English (grade C/4 or above)
Strong organisational and administrative skills
Excellent communication skills, both written and verbal
Experience using customer databases and scheduling systems
Ability to work with postcode mapping and geographical data
A proactive, team-oriented, and customer-focused approach
Ability to manage multiple tasks and meet deadlines

Apply Now

If you are detail-oriented, customer-focused, and enjoy working in a fast-paced environment, we would love to hear from you.

Brook Street NMR is acting as an Employment Agency in relation to this vacancy

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

Looking for your next career move? Join a top company hiring Customer Service Administration Support job near me in Belper, Derbyshire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!