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Customer Service Administration Support

Job Posted: 5 days ago

Salary: £ 21,047 - 21,047 / Annum
Job Type: Permanent
Location: Belper, Derbyshire

Expire in: 22 days

Job Description

Customer Service Administration Support

30 hours per week (worked over 5 days)

Location: Belper

The Role

We are recruiting a Customer Service Administration Support professional to join our clients busy and collaborative contact centre environment. This role plays a key part in ensuring customers, partners, and internal teams receive timely, accurate, and service‑focused support across multiple communication channels.

You will carry out a varied range of administrative and customer service tasks, supporting both business partners and end customers while contributing to efficient internal processes and smooth field operations.

Key Responsibilities

Providing administrative support via phone, email, and digital platforms
Handling B2B, partner, and customer enquiries in a professional and empathetic manner
Supporting job closures by analysing and actioning requirements received from field engineers
Coordinating consumables and supporting internal procedures related to spare parts
Working closely with internal teams to improve service delivery
Maintaining accurate records using spreadsheets, digital tools, and CRM systems
Producing correspondence and operational updates accurately and within required timescalesAbout You

Previous experience in an administration role exceeding 3 years, ideally within a customer service or service‑led environment
Confident communicator with a professional and customer‑focused approach
Highly organised, able to manage multiple tasks and shifting priorities
Comfortable working independently as well as part of a team
Experience using customer databases, scheduling systems, or dispatching tools
Confident working with postcode mapping or geographical data
Experience with CRM systems (e.g. Salesforce or similar) is advantageous but not essentialWhat's on Offer

Part‑time role: 30 hours per week, worked across 5 days
Modern, refurbished contact centre environment
Well‑planned shift patterns to support work‑life balance
Supportive team culture with regular team‑building activities
Competitive salary and benefits package
Holiday allowance plus bank holidays
Pension scheme and bonus opportunities
Inclusive workplace committed to equality and diversity 

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

Looking for your next career move? Join a top company hiring Customer Service Administration Support job near me in Belper, Derbyshire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!