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Customer Service Administrator

Job Posted: 2 days ago

Salary: £ 12.71 - 12.71 / Hour
Job Type: Temporary
Location: Poole

Expire in: 25 days

Job Description

Job Title: Customer Service Administrator
Location: Poole
Pay Rate: From £12.71 p/h
Contract Type: Temporary Fulltime

 As a Customer Service Administrator, you’ll be managing customer interactions from initial contact through to resolution, ensuring every detail is logged and followed through properly. This Customer Service Administrator position suits someone who is proactive, confident on the phone, and comfortable working across multiple systems while keeping customers fully informed.

 Key responsibilities:

Handling inbound and outbound calls as a Customer Service Administrator, ensuring a professional and helpful approach
Logging all customer interactions accurately, including actions and next steps
Managing and resolving customer complaints through the CRM system
Providing proactive telephone account management where possible
Processing and updating order documentation within internal systems
Handling customer queries including deliveries, returns, and order updates
Using internal and carrier systems to investigate and resolve issues
Supporting customers with updates on orders and back orders
Working closely with internal teams to gather accurate delivery information
Pulling and interpreting data to provide clear updates and insights to customersEssential skills:

Previous experience as a Customer Service Administrator or within a similar customer service role
Strong communication skills, both written and verbal
Confident telephone manner and ability to build rapport quickly
Experience using CRM systems and general IT platforms
Strong organisational skills with the ability to manage multiple tasks
A proactive and solutions-focused approach
 Desirable experience:

Experience using systems such as QlikSense, OGL, or similar
Background in order processing or account management
Experience working in a fast-paced, office-based environmentIf you’re an experienced Customer Service Administrator who wants to be part of a business that values people and progress, apply directly or call Kate at Holt Engineering on (phone number removed) for more information

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