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Customer Experience Associate

Job Posted: 2 days ago

Salary: £ 13 - 13.5 / Hour
Job Type: Temporary
Location: Poole, Dorset

Expire in: 25 days

Job Description

Talent Guardian are delighted to announce that we are recruiting for an experience Customer Service Administrator for our client based in Poole, Dorset. 
  
 Key Responsibilities
  
Handle inbound and outbound customer calls in a professional and timely manner 
Respond to customer emails and queries, resolving issues efficiently 
Manage customer accounts and maintain accurate records of all interactions 
Log calls, actions, and updates within the company CRM system 
Process and update customer orders within internal systems 
Investigate and resolve complaints to a high standard 
Support customers with order tracking, delivery queries, returns, and POD requests 
Proactively identify opportunities to enhance customer experience and drive revenue 
Ensure all tasks, communications, and updates are accurately documented  Key Skills & Experience
  
Previous experience in a customer service or call centre environment 
Confident handling a high volume of calls and emails 
Strong communication skills with the ability to build positive relationships 
Good organisational skills and attention to detail 
Comfortable using multiple systems and managing administrative tasks 
Proactive approach with the ability to solve problems effectively 
Ability to work in a fast-paced, target-driven environment  Additional details: 
  
Monday to Friday only 
8:00am - 17:00pm  
Free onsite parking  
Free tea, coffee, snacks and refreshments  
Temporary ongoing position

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