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Customer Service Coordinator

Job Posted: 18 days ago

Salary: £ 35,000 - 35,000 / Annum
Job Type: Permanent
Location: IP14, Stowmarket, Suffolk

Expire in: 10 days

Job Description

Customer Service Coordinator
Join a leading supplier of ready-mixed concrete, independently operating six plants across Suffolk, Norfolk and Cambridgeshire.
The Role
Are you someone who thrives in a fast-paced environment and isn't afraid to pick up the phone?
As a Customer Service Coordinator, you’ll be the primary hub of day-to-day operations. This is a phone-led, high-volume role where no two days are the same. You will be managing inbound queries from customers who need concrete at short notice, keeping in constant contact with a fleet of drivers, and adapting schedules on the fly when plans change.
If you enjoy a buzzing office, problem-solving on your feet, and maintaining a calm head under pressure, this role is for you.
Hours: 45 hours per week, Monday–Friday (8am–5pm)
What we’re offering:
  * Competitive Salary: Up to £35k per annum
  * Company pension scheme.
  * 23 days annual leave plus bank holidays, and a Christmas shutdown.
  * Discounts on our products.
  * Training and staff development opportunities.
  * Employee referral programme.
  * Be part of a stable, independent concrete supplier in the Eastern Region.
About You:
  * Strong customer service experience
  * Logistics, transport or dispatch experience preferred but NOT essential
  * Confident handling high volumes of phone calls
  * Calm, organised and able to make decisions under pressure
  * Excellent communication and problem-solving skills
  * Able to manage multiple priorities in a fast-moving environment
  * Knowledge of Suffolk, Norfolk and Cambridgeshire, or willingness to learn quickly
Key Responsibilities of the Customer Service Coordinator:
  * Act as the primary point of contact via telephone for customers and drivers.
  * Schedule and coordinate customer concrete deliveries, often at short notice
  * Handle driver queries, delays and operational issues
  * Adjust schedules quickly when plans change; a truck breaks down, a customer changes an order, a job overruns.
  * Build strong customer relationships
  * Maintain accurate order and delivery records
  * Liaise with the Vehicle Workshop Manager regarding maintenance and repairs
Apply now to join a dedicated team delivering excellent service across the region as their Customer Service Coordinator

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Looking for your next career move? Join a top company hiring Customer Service Coordinator job near me in IP14, Stowmarket, Suffolk! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!