Hiring Now: Customer Service Coordinator Near You – Apply Today!

Your Next Customer Service Coordinator Job Starts Here – Apply Now!

Customer Service Coordinator

Job Posted: 6 hours ago

Salary: £ 26,000 - 28,000 / Annum
Job Type: Permanent
Location: Marlow Buckinghamshire

Expire in: a month

Job Description

Join our Leafletdrop team in Marlow as a Customer Service & Sales Support Coordinator.

This is a varied, administration-focused role where you'll support customers, manage enquiries and orders, and provide essential sales and administrative support across the business.

As the first point of contact for clients, you'll play a key role in keeping the team organised, operations running smoothly, and delivering an excellent customer experience.

We're looking for someone who is organised, proactive, quick to learn, and enjoys working in a busy office environment. Attitude, enthusiasm, and a willingness to learn are just as important as experience, alongside the ability to use initiative and adapt in a fast-paced environment.

Apply today and become a key part of a collaborative and client-focused team

About the RoleKey Responsibilities

Act as the first point of contact for inbound client calls, emails, and chat queries
Confidently handle high-volume inbound phone activity
Manage bookings, orders, and service-related queries
Support clients through the full order lifecycle
Respond to sales and service queries and refer opportunities to Sales
Create booking confirmations, delivery instructions, and reports
Maintain accurate CRM records (including HubSpot)
Support invoicing, reporting, and campaign administration
Liaise with internal teams and external suppliers, including Royal Mail
Support onboarding, shared inbox management, and general admin tasks

Working hours 37.5 Monday to Friday, with hybrid working opportunities after a successful probation period

Apply today and become a key part of a collaborative and client-focused team

Benefits
23 days' annual leave 
Company Pension
Long service rewards: both financial and leave-based.
Health cash plan.
Life assurance scheme.
Critical Illness cover
Access to our prestige benefits and rewards portal.
Career development opportunities.
Access to a well-established Employee Assistance Programme provider.
And other excellent benefits you'd expect from a market leader.

Requirements

Skills & Experience

Minimum 1 year of customer service or client-facing experience
A confident and professional telephone manner essential
Experience handling high-volume inbound calls preferred
Strong communication and organisational skills
High attention to detail and the ability to prioritise workload
Strong IT skills, including Microsoft Office, intermediate Excel, and the ability to create professional documents and PowerPoint presentations.
Ability to work in a fast-paced team environment

Experience & Qualifications:

GCSEs (including English and Maths); A-Level/BTEC or equivalent

Desirable

Experience in the postal/logistics industry
Advanced Excel skills
Relevant professional qualifications

Additional Requirements:

Occasional business travel may be required
Flexible to work extra hours when needed
Full UK driving licence (preferred for external meetings)

Think this fits your skills? Become our next Customer Service Coordinator and be the backbone of brilliant client service

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

Looking for your next career move? Join a top company hiring Customer Service Coordinator job near me in Marlow Buckinghamshire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!