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Customer Service Executive

Job Posted: 12 days ago

Salary: £ 25,000 - 29,000 / Annum
Job Type: Permanent
Location: Farnham, Surrey

Expire in: 16 days

Job Description

We have a fantastic opportunity for a customer focused individual to join a very successful, growing company in Farnham in the role of Customer Experience Specialist. This role is 37.5 hours a week working Monday - Friday with 3 days a week in the office and 2 days a week from home.

The focus of the role is to respond to customer enquiries and provide an excellent customer experience across all touchpoints. Please note that this is NOT a telephone based role, most of the work is written communication, over email and chat. 

Responsibilities will include:

Respond to all customer enquiries via the website, email, social media, live chat and phone, ensuring a professional, timely reply
Work closely with other departments to find answers to queries and act as the first point of contact for the customer 
Manage customer requests relating to pricing, product specifications, deliveries, complaints and general queries
Investigate and resolve customer complaints including faulty products and late delivery
Work within Service Level Agreements to ensure that you consistently achieve high standards of service 

The successful candidate will have a real passion for customer service and the desire to go above and beyond to deliver an outstanding customer experience. You must have previous Customer Service experience, excellent written and verbal communication skills and good attention to detail.

For more information apply now

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Looking for your next career move? Join a top company hiring Customer Service Executive job near me in Farnham, Surrey! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!