Hiring Now: Customer Service Representative Near You – Apply Today!

Your Next Customer Service Representative Job Starts Here – Apply Now!

Customer Service Representative

Job Posted: 15 hours ago

Salary: £ 26,277 - 26,277 / Annum
Job Type: Permanent
Location: Shipley, Bradford

Expire in: a month

Job Description

Hours: Monday to Friday, between 8am-6pm (rotational shifts - 37.5 hours per week)

The Role

As a Customer Service Representative, you’ll be a key part of the operations team, responsible for delivering an exceptional customer experience throughout the customer journey. You’ll handle a variety of enquiries, from billing and account support to scheduling appointments and providing information - ensuring each interaction is professional, efficient, and focused on first-time resolution.

Key Responsibilities

  * Handle an average of 40 inbound customer calls per day, ensuring each interaction is professional, efficient, and focused on first-time resolution.

  * Respond to customer and client queries via phone, email, webchat, and social media in a timely and professional manner.

  * Take ownership of each enquiry, ensuring issues are resolved fully and efficiently.

  * Log and escalate complaints in line with company policy and timescales.

  * Support customers with self-service tools and digital channels.

  * Work collaboratively across teams to deliver seamless resolutions.

  * Manage workload effectively to meet key performance targets.

  * Provide constructive feedback on processes to help enhance the customer experience.

  * Carry out additional operational support activities as required.

About You

We’re looking for someone who is:

  * Passionate about delivering exceptional customer service.

  * An excellent communicator - professional, clear, and empathetic.

  * Organised and able to work on their own initiative.

  * Confident using Microsoft Office and social media platforms.

  * A collaborative team player who thrives in a fast-paced environment.

Experience & Qualifications:

  * Minimum 2 years’ experience in a customer service environment.

  * GCSEs (or equivalent) and/or NVQ Level 2–3 in Customer Service or Administration preferred.

Interested?
Apply now to find out more about this exciting opportunity and take the next step in your customer service career

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

Looking for your next career move? Join a top company hiring Customer Service Representative job near me in Shipley, Bradford! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!