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Customer Service Specialist

Job Posted: 7 days ago

Salary: £ 13.47 - 13.47 / Hour
Job Type: Temporary
Location: Yeovil, Somerset

Expire in: 20 days

Job Description

Customer Service Specialist

A local authority is seeking a Customer Service Specialist to join a busy Customer Contact team, acting as the first point of contact for a range of services, with a focus on Council Tax enquiries.

Key responsibilities

Handling enquiries via phone, email, webchat and face-to-face
Resolving queries at first point of contact where possible
Accurately recording customer information on internal systems
Escalating complex cases to relevant teams
Supporting customers in sensitive or challenging situations
Keeping up to date with services, policies and procedures 

Additional responsibilities

Supporting colleagues with complex queries
Contributing to service and process improvements
Assisting with workload coordination and service delivery 

About you

Experience in customer service or a contact centre environment
Strong communication and problem-solving skills
Comfortable handling high volumes and sensitive enquiries
Good IT skills and attention to detail
Able to work both independently and as part of a team 

Desirable

Public sector or Council Tax experience

Working arrangements

Typically 2 days remote, 3 days office based (flexibility required)

Before You Apply

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Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

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