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Customer Support Coordinator

Job Posted: 7 days ago

Salary: £ Competitive
Job Type: Permanent
Location: Stoke-on-Trent

Expire in: 20 days

Job Description

A fantastic opportunity has arisen for a Customer Support Coordinator to join a leading manufacturing business that is well established within its specialist market. You will be working in a fast-paced, dynamic environment as part of a warm and friendly team, where collaboration and customer focus are key. This is an exciting role offering variety, responsibility, and the chance to make a real impact.
  
 Job Description: 
  
Manage and service customer accounts to ensure efficient and effective delivery. 
Handle customer enquiries and complaints promptly, ensuring responses within agreed timeframe and in line with company procedures. 
Process sales orders, prepare quotations, and support breakdown/service requests accurately. 
Attend and contribute to internal and external meetings, including customer site visits. 
Provide excellent customer service while representing the company professionally at all times. 
Collaborate with internal teams and maintain strong working relationships across departments. 
Follow company procedures, ensure compliance with policies and quality standards, and support continuous improvement.  Candidate Requirements:  
  
Previous experience within a customer focused role is essential 
Previous experience working within a manufacturing, engineering environment would be highly preferred 
Excel (basic - intermediate) 
Strong administrative skills 
Exceptional verbal and written communication is essential 
Excellent attention to detail 
Exceptional telephone manner with the ability to communicate on all levels 
Highly organised with the ability to work to strict deadlines  This role is commutable from: Stoke on Trent, Stone, Stafford, Hixon, Longton, Newcastle under Lyme, Uttoxeter, Leek and surrounding areas
  
 This role would suit candidates with the following experience: Sales Administrator, sales administration, sales order processor, sales support
  
 Hours: Monday – Friday 9:00 am – 5:00 pm
 Salary: TBC
 
Brampton Recruitment are an independent Commercial and Accounts & Finance recruitment agency working in partnership with employers spanning Stoke on Trent, Staffordshire, Cheshire, and the Greater Manchester region

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Looking for your next career move? Join a top company hiring Customer Support Coordinator job near me in Stoke-on-Trent! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!