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Customer Service Advisor

Job Posted: 3 days ago

Salary: £ 20,000 - 26,000 / Annum
Job Type: Permanent
Location: ST5, Newcastle under Lyme, Staffordshire

Expire in: 24 days

Job Description

Customer Service Advisor – Online Marketplaces / Order Support

Location: Near Stoke-on-Trent (Staffordshire) – commutable from Stoke-on-Trent, Kidsgrove, Keele, Newcastle-under-Lyme and surrounding areas Sector: E-commerce, Online Marketplaces, Customer Service, Order Processing Type: Full-time, Permanent

UP to £26,000 and excellent benefits to join an established and expanding business.

An exciting new role for a customer service and e-commerce professional; excellent opportunity as our client is expanding its B2C e-commerce and online marketplace operations and is looking for a proactive Customer Service Advisor to deliver a first-class customer experience across its website and major online platforms.

If you enjoy problem-solving, supporting customers, and working in a fast-paced digital environment, this role offers stability, variety and long-term progression.

What You’ll Be Doing

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    Handling customer enquiries across e-commerce marketplaces (company website + Amazon/eBay-style platforms)

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    Responding via telephone, email and webchat

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    Managing customer accounts, updating details and placing manual orders

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    Working closely with 3PL partners to ensure orders are picked, packed and delivered on time

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    Managing returns and liaising with internal Quality and Product teams

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    Investigating delayed or lost deliveries with couriers and logistics partners

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    Identifying recurring issues and suggesting improvements to product listings and website content

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    Collaborating with internal teams (including Marketing) to support campaigns and maintain brand consistency

What We’re Looking For

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    Strong customer service experience (B2C, retail, call centre or e-commerce ideal)

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    Excellent communication and listening skills

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    Confident and professional telephone manner

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    Strong IT skills and ability to learn new systems quickly

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    Good working knowledge of Microsoft Office, especially spreadsheets

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    Calm under pressure with strong organisation and prioritisation

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    Customer-focused, solutions-driven and able to make sound decisions

Location / Commutable From

Stoke-on-Trent, Newcastle-under-Lyme, Kidsgrove, Keele, Chesterton, Cross Heath, Knutton, Wolstanton, Silverdale, Porthill, Bradwell, May Bank, Talke, Audley, Alsagers Bank, Baldwins Gate, Betley, Madeley, Woore, Whitmore, Maer, Loggerheads, Newchapel, Harriseahead, Halmer End and surrounding Staffordshire villages

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

Looking for your next career move? Join a top company hiring Customer Service Advisor job near me in ST5, Newcastle under Lyme, Staffordshire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!