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Helpdesk Coordinator

Job Posted: 13 days ago

Salary: £ 12.89 - 14.87 / Hour
Job Type: Contract Temporary
Location: LS14, Seacroft, City and Borough of Leeds

Expire in: 15 days

Job Description

Ashberry Recruitment are looking for a Helpdesk Coordinator on a part-time basis, on a 6-month contract for our client based in Leeds.
Hours – Wednesday, Thursday, Friday – 08:30 – 17:00 (30-minute break)
The successful candidate will assist in managing and coordinating the reactive repair requirements for our clients’ properties.
Key Responsibilities/Accountabilities
  * To be the first point of contact for our clients, either via the Fix Flo Portal, phone, or email
  * Log all reported Issues onto our in-house Fix Flo system
  * Manage both reactive and planned works through to completion ensuring they are delivered with our set KPI’s
  * Liaise with contractors/suppliers and in-house handymen to ensure completion of all reported issues to a satisfactory and complaint standard
  * Chase above where needed to ensure they meet our issued KPI’s
  * Work with finance team to ensure matchup between Issue References and PO’s
  * Assist to manage awarded project works from instruction to practical completion
  * Ensuring complaints are escalated to the appropriate manager
  * Assist in the preparation of monthly reports and statistics in line with housing association and landlord requirements
  * First point of contact for third party vendors regarding operational issues
Key Skills
  * Excellent customer service skills
  * Experience within a busy helpdesk/customer service/call centre environment
  * Excellent Microsoft Office skills

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