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Housing Assistant

Job Posted: 14 days ago

Salary: £ 26,000 - 28,500 / Annum
Job Type: Contract
Location: Livingston, West Lothian

Expire in: 14 days

Job Description

Housing Assistant / Customer Service Assistant

Our client, based in Central Scotland, is looking for a proactive Housing Assistant / Customer Service Assistant to support their Housing Management team for 6-months. This role is ideal for someone with social housing or customer service experience who enjoys helping residents, solving problems, and keeping processes running smoothly.

What You’ll Do

• Be the first point of contact for tenant enquiries.

• Provide advice on tenancy issues, complaints, arrears and general housing queries.

• Book and follow up repairs, liaising with tenants and contractors.

• Maintain accurate records in housing and CRM systems.

• Handle payments and first‑stage complaints.

• Support colleagues to deliver a high‑quality service.

Ideally candidates will have experience in social housing or a strong customer service background. You will be comfortable speaking to Tenants and therefore have excellent communication and organisational skills. You will have the ability to follow processes, manage a busy workloads and will be confident using/updating IT systems

This is a great opportunity to make a real difference to residents while gaining valuable experience in a supportive Housing Management team. The role will last 6 months and is suited to candidates that are available at short-notice. To find out more, please apply or contact Alasdair Reid on (phone number removed)

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

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