Hiring Now: Housing Complaints Officer Near You – Apply Today!

Your Next Housing Complaints Officer Job Starts Here – Apply Now!

Housing Complaints Officer

Job Posted: 22 days ago

Salary: £ 20 - 21 / Hour
Job Type: Contract Temporary
Location: Nottingham, Nottinghamshire

Expire in: 5 days

Job Description

Belmont Recruitment are currently looking for a Customer Liaison Officer / Complaints Officer to join Nottingham City Council's Housing Service on an initial 3 month temporary contract. This is a full-time role working 37 hours per week, Monday to Friday.

Key Responsibilities

  * Investigate and resolve customer enquiries and complaints, providing clear written and verbal reports

  * Ensure all complaints are managed in line with policy, escalating where necessary

  * Act as the first point of contact for customer information, coordinating responses across teams

  * Liaise with tenants regarding works programmes and investment plans

  * Attend customer meetings, inductions, open days, and engagement events

  * Gather and analyse tenant satisfaction data, identifying trends and areas for improvement

  * Support the Project Manager with reports and action plans to enhance service performance

  * Record and promote positive customer feedback to support service improvement

Requirements:

  * Strong communication and interpersonal skills

  * Experience handling complaints, customer enquiries, or tenant liaison

  * Full UK Drivers Licence

Please reply with an up to date CV ASAP if this role would be of interest to you

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

Looking for your next career move? Join a top company hiring Housing Complaints Officer job near me in Nottingham, Nottinghamshire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!