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Project Liaison Officer (Housing)

Job Posted: 18 days ago

Salary: £ 16.9 - 21.94 / Hour
Job Type: Contract
Location: NG2, West Bridgford, Nottinghamshire

Expire in: 9 days

Job Description

Project Liaison Officer

📍 Nottingham (Hybrid working)
💼 3-Month Contract Initially
⏰ Full-Time – 37 hours per week (Mon–Fri, 08:30–17:00)
💰 £16.90 PAYE / £21.94 Umbrella
📅 Start: ASAP

A local authority client is seeking an experienced Project Liaison Officer to join their Commercial Service team on a short-term contract to cover sickness absence. This is a fantastic opportunity for someone with strong customer engagement and stakeholder management experience within housing, construction, or public sector environments.

The Role

You will act as a key link between customers, tenants, and project teams, ensuring clear communication and high-quality service delivery across housing-related projects. This is a hybrid role, with a base office and regular on-site/community engagement.

Key Responsibilities

  * Act as the first point of contact for customer enquiries, coordinating responses and ensuring effective resolution

  * Investigate and manage customer complaints, ensuring they are handled in line with policy and escalated where required

  * Conduct interviews with relevant stakeholders and provide clear written and verbal reports to management

  * Build strong relationships with tenants and customers, ensuring they are heard and supported throughout project delivery

  * Attend customer inductions, open days, and engagement events, including contractor-led sessions

  * Support communication around investment programmes and planned works, providing guidance to residents

  * Record and promote positive customer feedback (compliments) to support service improvement

  * Collect and analyse tenant satisfaction data, identifying trends and supporting action plans to enhance service performance

About You

  * Experience in a customer-facing role within housing, construction, or a similar environment

  * Strong communication and stakeholder engagement skills

  * Proven ability to handle complaints and resolve issues effectively

  * Confident in report writing and data analysis

  * Ability to work independently and manage a varied workload

  * Full UK driving licence and access to a vehicle for work purposes (essential)

Working Arrangements

  * Hybrid working – office base with regular site visits and community engagement

  * Flexibility required to attend events and meetings as needed

Next Steps

This role requires an immediate start, with CVs being reviewed promptly and interviews scheduled shortly after shortlist

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

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