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Key Account Manager

Job Posted: 6 days ago

Salary: £ 36,000 - 36,000 / Annum
Job Type: Permanent
Location: South Normanton

Expire in: 22 days

Job Description

Great client relationships are built on more than good service – they depend on consistent delivery, clear communication and knowing exactly what matters to the customer. As Key Account Manager, you'll take ownership of important client relationships while leading service delivery and helping turn strong accounts into long-term commercial partnerships.

You'll sit at the centre of the relationship between customers and operational teams, making sure expectations are met, issues are resolved and performance continues to improve. 

 Alongside managing accounts, you'll lead a team of maintenance controllers and use performance data, customer feedback and industry knowledge to identify improvements and commercial opportunities.

What’s in it for you

£36,000 annual salary with a permanent, full-time position.
Increased holiday entitlement as your length of service grows.
Healthcare scheme to support your health and wellbeing.
Cycle to work scheme offering a more affordable way to commute.
Recruitment incentive awards providing additional earning opportunities.
The opportunity to combine client relationship management, operational leadership and commercial development within the fleet sector.

Your responsibilities as Key Account Manager

Take ownership of key client relationships, handling enquiries, escalations and regular review meetings while ensuring agreed KPIs are achieved.
Lead a team of maintenance controllers, ensuring maintenance, compliance and wider fleet services are delivered effectively and on time.
Produce MI packs and performance reporting, giving clients clear insight into account performance, projects and areas requiring action.
Coordinate with internal teams to resolve service issues, incorporate customer feedback and continuously improve delivery.
Identify opportunities to increase revenue through relevant additional services while keeping up to date with customer operations and industry developments.
Support team performance through objectives, development reviews, training requirements and regular reporting to senior operational leadership.

What we’re looking for in a Key Account Manager

Proven experience within fleet operations, logistics, transport or fleet management, including responsibility for leading teams.
Strong working knowledge of UK transport regulations, Operator Licensing and relevant health and safety requirements.
Demonstrable experience managing important customer accounts, performance measures and service delivery.
Strong analytical and problem-solving skills with the ability to use performance information to support decisions and recommendations.
Competence using Microsoft Office, CRM platforms and fleet management software.
German language skills would be advantageous.

Working hours: 42.5 hours per week, Monday to Friday.

If you're ready to take ownership of major customer relationships, lead operational delivery and help develop valuable long-term accounts, apply today for the Key Account Manager position.

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Looking for your next career move? Join a top company hiring Key Account Manager job near me in South Normanton! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!