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Office Administrator

Job Posted: 14 days ago

Salary: £ Competitive
Job Type: Permanent
Location: Northampton, West Northamptonshire

Expire in: 13 days

Job Description

Office Administrator – Customer Care & Compliance

Northamptonshire (Office-Based)

The Opportunity

A growing and fast-paced business within the construction sector is looking to appoint an organised and customer-focused Office Administrator to support day-to-day operations.

This is a varied role combining general administration, customer care and compliance support, working closely with internal teams, engineers and suppliers to ensure projects and aftercare processes run smoothly.

You’ll play a key role in maintaining high service standards and ensuring all administrative tasks are completed accurately and efficiently.

Key Responsibilities

General Administration

  * Provide day-to-day administrative support to the office and management team

  * Answer incoming calls and respond to emails in a professional and timely manner

  * Maintain accurate records, filing systems and internal databases

  * Assist with scheduling appointments, meetings and site visits

  * Process invoices, timesheets and general documentation

Customer Care

  * Act as the first point of contact for customer enquiries and issues

  * Log and manage customer care requests, ensuring timely resolution

  * Liaise with engineers, site teams and subcontractors to resolve queries

  * Provide clear and regular updates to customers

  * Maintain a high level of customer satisfaction at all times

Registrations & Compliance

  * Register newly completed installations with manufacturers within required timeframes

  * Ensure all warranty documentation is completed accurately and stored correctly

  * Liaise with suppliers and manufacturers regarding warranty queries or claims

  * Maintain accurate records of installations, registrations and warranty periods

  * Support engineers with documentation required for compliance

Compliance & Reporting

  * Ensure all administrative processes follow internal procedures and standards

  * Maintain up-to-date records for audit and reporting purposes

  * Assist with preparing reports and documentation for management

About You

  * Previous experience in an administration, customer service or office support role

  * Strong organisational skills with excellent attention to detail

  * Confident communicator, both over the phone and via email

  * Able to manage multiple tasks and prioritise workload effectively

  * Comfortable working in a fast-paced environment

  * Proficient in Microsoft Office and general systems

What’s on Offer

  * Competitive salary and stable, long-term opportunity

  * Supportive and collaborative team environment

  * Clear structure and processes in place

  * Opportunity to develop within a growing business

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

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