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Sales Order Administrator

Job Posted: 4 hours ago

Salary: £ 26,500 - 30,000 / Annum
Job Type: Permanent
Location: B37, Chelmsley Wood, Solihull

Expire in: a month

Job Description

Sales Order Administrator / Customer Service Coordinator
Birmingham Business Park, B37
Mon - Fri, 9am - 5pm

Overview:

Our well-established professional client is a key player in their field. Even with their substantial growth over the years they have retained their culture and ethos of a friendly and professional family business.

They are looking for a Customer Service Co-Ordinator / Sales Order Process Administrator to process customer and supplier orders, delivery requests and accounts to ensure that customer needs and service levels are achieved.

Duties will involve:

  * Create and update orders and delivery requests in accordance with the Company’s procedures

  * Develop and maintain good and effective working relationships between customers, suppliers and sales staff

  * Support the sales teams in their objectives

  * Ensure prompt action and progress of call offs and queries received from customers, suppliers and sales staff

  * Check customer and manufacturer acknowledgements

  * Monitor customer credit status in conjunction with Head Office and ensure that company Credit Control procedures are always adhered to

  * Work with colleagues to achieve team objective and KPI targets

  * General office duties such as visitor reception, admin and filing

Essential Experience:

  * Well-developed telephone call handling skills

  * Have excellent written and oral communication skills

  * Must be able to communicate effectively and be polite and assertive when required

  * Experience of processing information using systems - ie Sales Orders, Purchase Orders, POD's etc

  * Ability to work calmly under pressure and make correct decisions

  * Ability to listen and be patient when required

  * Able to work accurately and quickly

  * Must show evidence of being organised and responding promptly

  * Evidence of building relationships with customers or suppliers

  * Have relevant experience of customer service support and administration

  * Good IT Skills - Outlook, Word, Excel and general Windows environment

  * Must reside within a commutable distance form the office

Desirable Experience:

  * Knowledge of managing orders within customer credit limits

  * Experience of dealing with invoice queries

Please note that due to a high volume of applications across all our adverts we are only able to respond to those who have been shortlisted. If you haven't had a response within 48 hrs please assume you have been unsuccessful.

Key search terms: Customer Account Manager, Aftersales Coordinator, Sales Support, Sales Administrator, customer service admin, order processing, sales order, purchasing orders, logisitcs, quotes, call offs, suppliers, distribution, transport clerk

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