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Senior Customer Service Representative (Team Leader)

Job Posted: 16 hours ago

Salary: £ 35,000 - 45,000 / Annum
Job Type: Permanent
Location: Buckingham, England, United Kingdom

Expire in: a month

Job Description

Senior Customer Service Representative
Buckingham | Full-Time | £35,000-£45,000

Join a Growing Family Business Making Safety Simple

A well-established, family-run SME in the safety and workwear sector is seeking a Senior Customer Service Representative to play a key role in their customer support function. This is an excellent opportunity to join a company with a strong reputation for reliability and service, with a clear pathway into a Team Leader position as the business continues to grow.

The Role

This is an excellent opportunity for an experienced customer service professional ready to take the next step in their career. You will be a senior figure within the team—supporting day-to-day operations, handling more complex enquiries, and gradually taking on leadership responsibilities.

You will work closely with Operations and Purchasing, helping to improve processes and ensure a consistently high standard of customer experience.

Key Responsibilities

Act as a senior point of contact for customer queries and escalations 
Support and mentor team members (2 1 on-shore and 2 off-shore) 
Monitor daily workloads and assist in allocating tasks to meet service levels 
Demonstrate and promote high standards of customer service 
Collaborate with Operations and Purchasing to act on feedback and drive improvements 
Take ownership of key processes including: 
Order processing 
Returns 
Quotations 
Delivery escalations 
Development Opportunity

This role is designed with progression in mind. As you develop, you will take on increasing responsibility for team leadership, with a structured pathway into a Customer Service Team Leader position.

Requirements

A minimum of three years' experience in customer service 
A confident communicator with a proactive, solutions-focused approach 
Strong organisational skills and the ability to manage competing priorities 
An interest in developing leadership and management capability 
A strong sense of ownership for the customer experience and continuous improvement Benefits

Salary of £35,000 - £45,000 per annum 
Free daily lunches 
Profit share bonus scheme 
Health cover 
Free EV charging points 
An excellent working environment within a supportive and growing business Why This Role Is Attractive

Be part of a close-knit, family-run business where your contribution is recognised 
Clear opportunity for career progression into a leadership role 
Work for a company with a strong reputation in safety and compliance 
A collaborative environment where ideas are valued and implemented This is an excellent opportunity for a customer service professional looking to develop their career and move into a leadership role.

IND25

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Looking for your next career move? Join a top company hiring Senior Customer Service Representative (Team Leader) job near me in Buckingham, England, United Kingdom! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!