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Service Advisor

Job Posted: 7 days ago

Salary: £ 32,598 - 37,000 / Annum
Job Type: Permanent
Location: Cribbs Causeway, South Gloucestershire

Expire in: 21 days

Job Description

SERVICE ADVISOR
Hours of work: Mon-Fri 07:00-16:00 or 09:00-18:00 Saturdays 08:00-13:00 on rota
Salary: £32,598.00 + commitment bonus for all employees - which is linked to attendance and general performance and equates to £600 a year divided into two £300 payments every 6 months for qualifying employees.
Opportunity to earn bonus on service contracts, uncapped opportunity to earn hundreds of pounds a month doing this with retail van customers.
Salary: £32,598.00
Bristol
Benefits
  * Access to a commitment & profit share bonus
  * 22 days annual leave plus the bank holidays.
  * Access to a company pension scheme
  * Full in-house and off-site manufacturer-approved training
  * Fantastic career prospects with an industry-leading brand
  * Life insurance and sometimes health/medical insurance schemes
  * Employee Assistance Program (EAP): Support for mental, physical, and financial wellbeing
  * Discount schemes
  * Full in-house and off-site manufacturer-approved training
  * Fantastic career prospects with an industry-leading brand
Key Responsibilities:
  *   
      * Taking telephone bookings from customers and accurately loading them into the workshop
      * Effective use of workshop loading to ensure capacity is maximized at all times
      * Raising job cards and ensuring all necessary and compliant documentation forms parts of the job pack
      * Informing customers of their ongoing vehicle status
      * Entering additions/changes to customer database
      * Handing over finished vehicles to customers
      * Giving customers detailed explanations on extent of repairs
      * Monitoring whether repairs are being carried out to the required delivery time
      * Actively sell after-sales services to include Service Contracts
      * Discussing and arranging payment with customers
      * Booking in of vehicles to ensure continuity of workshop loading
      * Provide advice on warranties and service requirements
      * In the case of legally required inspections, explaining the necessary vehicle test requirements
      * Arrange schedules for MOT/Vehicle inspections
Key Performance Measures:
  * Effectively and politely liaising with customers regarding their vehicle’s status, payment and repairs
  * Accurate booking of customer vehicles into the workshop
  * Monitoring repair times and communicating back to customer in a timely fashion
  * Providing accurate advice on service requirements
Please call Suzanne on (phone number removed) or submit your CV

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