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Service Advisor

Job Posted: 10 days ago

Salary: £ 31,000 - 40,600 / Annum
Job Type: Permanent
Location: Bournemouth

Expire in: 17 days

Job Description

Service Advisor role for a busy dealership, working within a fast-paced aftersales department and acting as a key point of contact between customers and the workshop. Great salary, benefits, bonus opportunities and ongoing manufacturer-led training available.
 
 Must have the right to work in the UK and a full UK driving licence.
 
 Location: Bournemouth
 Salary: £31,000 per annum, plus bonus OTE £40,600
 Job type: Permanent / full-time role
 Working hours: Monday to Friday 8am - 6pm, Saturday mornings on a Rota
 Job Reference: 31140
 
 Service Advisor Benefits:
 •    Competitive salary package with bonus / OTE opportunity
 •    33 days annual leave including bank holidays, increasing with length of service
 •    Additional day off to celebrate your birthday
 •    Contributory pension scheme and life assurance
 •    24/7 Employee Assistance Programme for confidential support
 •    Employee discounts on vehicles, MOTs, parts and servicing
 •    Manufacturer-accredited training and clear career progression opportunities
 
 Service Advisor Requirements:
 •    Previous experience as a Service Advisor within a main dealership is preferred
 •    Strong customer service skills with the ability to build rapport and manage customer expectations professionally
 •    Excellent administration, communication and interpersonal skills
 •    Good organisational skills and attention to detail when managing bookings, workshop schedules and customer updates
 •    Knowledge of systems such as Kerridge, RTC or eDynamix would be advantageous
 
 Service Advisor role:
 •    Act as the main point of contact for customers during their service or repair visit.
 •    Manage service walk-in enquiries on behalf of the dealership and ensure customers receive clear, professional support.
 •    Liaise with workshop and other departments to provide accurate and competitive quotes for required work.
 •    Check vehicles in and hand them back to customers, ensuring all details are correctly recorded and explained.
 •    Identify and upsell additional work where appropriate, documenting all findings accurately.
 •    Carry out duties in line with brand service requirements and maintain high standards of customer satisfaction.
 
 If you would like to know more and be considered for the role, or simply want a Job Pack with more details, please apply.
 
 Consultant: Jack Adams – Octane Recruitment
 SWOJ
 
 Octane Recruitment is a specialist Automotive and Motor Trade recruitment agency, working with a variety of businesses across the sector.
 
 If you would like to know more about these vacancies or any similar vacancies such as Service Advisor, Aftersales Advisor, Customer Service Advisor, Service Receptionist or Workshop Controller roles, then please get in touch

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