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Service Desk Support Advisor

Job Posted: 20 hours ago

Salary: £ 25,000 - 25,000 / Annum
Job Type: Temporary
Location: Caldicot, Monmouthshire

Expire in: a month

Job Description

Service Desk Support Advisor

6 months Fixed Term- £25,000

Looking to take your customer service skills in a new direction?

Yolk Recruitment is supporting a well-established business based in Magor who are looking for confident, motivated individuals to join their Service Desk team.

This is a brilliant opportunity for anyone with customer service experience - whether that's in retail, hospitality, contact centre or graduates. I am looking to speak with those who want to build a long-term career in the technology sector. You don't need any prior IT experience; full training and support will be provided.

What you'll be doing in the role:

As a Service Desk Support Advisor, you'll be part of a busy team that helps global customers keep their systems running smoothly. You'll be the first point of contact when an issue arises and will play a key role in coordinating technical support to get things resolved quickly.

Day-to-day, you'll:

Take calls and emails from customers and log any issues or faults.

Coordinate engineers and suppliers to ensure problems are resolved efficiently.

Keep customers updated and informed throughout.

Monitor service levels and ensure targets are met.

Work closely with colleagues to deliver an excellent customer experience every time.

What experience you'll bring to the team:

Strong communication skills, both written and verbal.

Great customer service background - from any industry.

Confident using Microsoft Office and computer systems.

Calm, organised, and able to manage multiple tasks.

A positive attitude and willingness to learn new skills.

What you'll get in return:

Salary of £25,000
4 on 4 off shift rota. 2 days, 2 nights. 10 hour days 07:00-17:00, 14 hour nights 17:00-07:00
Holiday allowance with birthday day off
Monthly internal rewards 
Socials to be part of including a ledgendary christmas party. 
Real opportunities to progress and build a career in tech
You will need to drive due to the location of the company, there is free parking on site 

If you've ever worked in a fast-paced customer environment, such as retail, hospitality or a call centre, you'll find your skills transfer perfectly into this role

Before You Apply

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Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

Looking for your next career move? Join a top company hiring Service Desk Support Advisor job near me in Caldicot, Monmouthshire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!