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Team Lead

Job Posted: 11 hours ago

Salary: £ 14.6 - 14.6 / Hour
Job Type: Temporary
Location: Manchester, Greater Manchester

Expire in: a month

Job Description

Customer Service Advisor Team Lead

Salary: £14.60 per hour
 Location: Manchester
 Hours: 35 hours per week, Monday to Friday, between 7am - 6pm

Manpower has a fantastic opportunity for the right candidate to become a Customer Service Advisor Team Lead, working on a new desk with our client, Capgemini.

In this role, you will be responsible for running the desk efficiently and effectively ensuring delivery targets are met.

What you'll do

Resolution of 1st line queries from customers and escalation to Ops Manager when appropriate
Performance management of Customer Service Advisors, including conducting effective monthly 1-2-1s
Conducting call monitoring each month, providing feedback sessions with each Customer Service Advisor
Quality checking to ensure correct process and procedures are being adhered to, including promoting knowledge base usage on every call
Day to day staff management of up to 15 Customer Service Advisors
Staff training, coaching and development of Customer Service Advisors
Daily / weekly / monthly reporting to Operations Managers
Completion of mid and end of year appraisal, ensuring these are completed in provided time scalesWhat you'll bring

Understanding and experience of team dynamics
Flexible approach
Professional manner which represents Company's values at all times
Enthusiastic and confident with a "can do" attitude
Team player with the ability to build relationships with both colleagues and external clients
Resilient and focused on delivering good levels of service through the team
High focus on innovation and automation resulting in increased efficiency 
 If you're looking for fulfilling role helping your workforce to take a steppingstone into a career in technology, this could be your next move.

Interested? Apply today

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Looking for your next career move? Join a top company hiring Team Lead job near me in Manchester, Greater Manchester! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!