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Client Relationship Manager

Job Posted: 18 days ago

Salary: £ 35,000 - 45,000 / Annum
Job Type: Permanent
Location: Poole, Dorset

Expire in: 10 days

Job Description

We are looking for a Client Relationship Manager (Subject Matter Expert) to act as an industry expert within various product ranges, offering consultancy and expertise as a way of adding value to the client. The purpose of the Client Relationship Manager role is to grow accounts in both revenue and profitability through a diverse range of activities and developing relationships with both customers and suppliers.
Job Role of Client Relationship Manager:
  * Accountable for building and managing relationships with internal customers and external customers such as non-commercial relationships (hotel operations, health and safety, public health, housekeeping).
  * Accountable for nurturing an account to ensure it grows to its full potential.
  * Work closely with clients to ensure involvement with their strategic planning and how we can support.
  * A good working knowledge of product creation & delivery, change control, product definition and change management processes.
  * Excellent communication and interpersonal skills, with influencing and engagement skills
  * Working closely with the internal account support to ensure customer expectations are met and products are delivered on time.
  * Influence the direction of accounts you look and after and proactively engage with the client to decide on the appropriate range of products they require.
  * Research sufficiently to enable you to act as the industry expert, thereby offering clients consultation on relevant products and processes.
  * Proactively work with colleagues internally and with clients to improve the profitability of their accounts.
  * Interrogate client accounts, conducting regular reviews of pricing and opportunities for margin growth and price increases.
  * Source products in response to clients’ requests and use this information to anticipate future needs.
  * Ability to calmly deal with client queries and concerns with high levels of professionalism and creatively, providing solutions to their problems.
Skills & experience of Client Relationship Manager:
  * B2B or B2C sales and customer management experience
  * Experience within the leisure, retail and/or hospitality industry preferred.
  * Demonstrable experience building and developing profitable long term customer relationships
  * Strong commercial acumen (ability to analyse and interpret data leading to additional business opportunities and wins)
  * Appetite to develop both product and industry knowledge
  * Ability to build strong relationships with both customers and colleagues
  * Experienced negotiator able to manage discussions with a win/win achieved each time
What’s in it for you as Client Relationship Manager:
  * Modern open plan office and Free onsite parking
  * Monthly profit share bonus scheme
  * Holiday buy-back scheme
  * Company sick pay
  * Perks at Work scheme
  * Tuck shop’ snacks / Free lunch every Friday
  * Complementary Birthday vouchers
  * Subsidised workplace massage
  * Eye care vouchers
  * Employee Assistance Programme (EAP)
  * Company social and corporate events

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