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Customer Support Agent

Job Posted: 15 days ago

Salary: £ Competitive
Job Type: Permanent
Location: Bournemouth

Expire in: 13 days

Job Description

Customer Support Agent | Bournemouth (office based) | £30,000 + benefits

Join a fast-growing tech company that’s transforming the accountancy software space with cutting-edge solutions and a fresh approach to customer experience. If you thrive in a fast-paced support environment and enjoy solving problems, this Customer Support Agent role could be your next career move.

Recognised as one of the Sunday Times Best Places to Work 2024 and backed by £25 million in recent investment, this company offers a dynamic and rewarding environment where your contributions truly matter.

As a Customer Support Agent, you will benefit from:

Company share scheme
Private medical insurance
25 days holiday plus bank holidays
Quarterly profit-related bonus
Hybrid/flexible working arrangements
Clear progression opportunities
Autonomy and ownership of your workload
As a Customer Support Agent, your responsibilities will include:

Managing inbound queries via phone and email, triaging and prioritising effectively
Recording and tracking support tickets using internal systems
Diagnosing and resolving technical issues, escalating where appropriate
Advising clients on best practice to optimise their use of the software
Collaborating with implementation consultants to resolve system queries
As a Customer Support Agent, your experience will include:

Previous experience in a customer support role
Expierence in supporting Finance/Accoutancy Software
Strong verbal and written communication skills
Ability to work independently and manage competing priorities
A reliable and adaptable approach to work
A collaborative mindset and team-oriented attitude
If you're ready to take the next step in your career, we'd love to hear from you. Apply today with an up-to-date CV or call Amber at Rubicon for more information

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

Looking for your next career move? Join a top company hiring Customer Support Agent job near me in Bournemouth! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!