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Head of Soft FM

Job Posted: 11 days ago

Salary: £ 55,000 - 64,500 / Annum
Job Type: Permanent
Location: Oxford, Oxfordshire

Expire in: 16 days

Job Description

Head of Soft Services

Senior Leadership Role – Large Multi‑Site Operation

Salary: Competitive + Benefits

Location: South Central Region

Are you an experienced Soft FM leader who thrives in a fast‑paced, people‑centred environment? This is an opportunity to take ownership of a large, complex operation delivering essential services across a multi‑site estate. You’ll shape service performance, drive cultural excellence, and lead a substantial workforce delivering frontline support services.

The Role

As Head of Soft Services, you’ll provide strategic and operational leadership across a broad service portfolio, including:

  * Cleaning & Domestic Services

  * Catering

  * Security

You’ll lead a management team and a workforce of several hundred colleagues, ensuring safe, consistent and high‑quality service delivery. With a significant budget under your control, you’ll be accountable for performance standards, resource planning, continuous improvement and customer satisfaction.

Key Responsibilities

  * Lead, motivate and develop operational teams to deliver high‑performing, customer‑focused Soft FM services

  * Ensure all services operate efficiently, safely and in line with contractual, statutory and industry standards

  * Oversee workforce planning, training, recruitment and people processes, fostering a positive, inclusive culture

  * Implement and monitor KPIs, SLAs and audit regimes to support high service quality and improvement initiatives

  * Drive service optimisation through effective use of systems, data insights, reporting and trend analysis

  * Manage relationships with internal stakeholders, subcontractors and senior leadership

  * Provide accurate financial oversight, including budget management, forecasting, billing and additional works

  * Ensure compliance across H&S, quality, risk, and environmental requirements

  * Support change programmes, innovation and modernisation of Soft FM delivery models

About You

You’ll bring:

  * Significant managerial experience within Soft FM across large or complex environments

  * A proven ability to lead multi‑disciplinary teams and embed a positive performance culture

  * Strong organisational, communication and stakeholder engagement skills

  * Knowledge of service quality frameworks and compliance requirements

  * Experience working with KPIs, audit processes and CAFM or similar systems

  * IOSH Managing Safely (essential); NEBOSH or advanced FM qualifications desirable

  * Experience working in regulated or high‑profile operational settings

What’s in It for You

  * Senior leadership role with meaningful impact

  * Opportunity to shape the direction and culture of a major Soft FM operation

  * Supportive leadership and scope to drive innovation and improvement

  * Competitive remuneration package and long‑term career progression prospects

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

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