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Customer Service Executive

Job Posted: 19 days ago

Salary: £ 26,210 - 30,300 / Annum
Job Type: Permanent
Location: Cosham, Hampshire

Expire in: 8 days

Job Description

Customer Service Executive

Location: Portsmouth, Hampshire
Hybrid: Individuals must demonstrate full competence in the role before hybrid working will be offered.
Salary: £26,210 rising to £30,300 within 12-24 months.
 
Looking to build a long-term career in customer service with real progression? We’re partnering with a leading UK service provider to recruit Customer Service Executives to join their specialist Travel Insurance team.

 This is a varied, fast-paced role where you’ll support customers through a range of enquiries - providing reassurance, solutions and a high standard of care every step of the way.
 
The role -   
Managing customer enquiries via phone and email 
Providing clear updates and working towards effective resolutions 
Handling a busy workload in a structured, deadline-driven environment 
Liaising with third parties to ensure smooth outcomes 
Supporting vulnerable customers with empathy and professionalism 
Completing detailed administrative tasks accurately 
Working within regulatory and compliance guidelines  Working hours -   
40 hours per week 
Shift rota between 7:45am – 8:15pm 
Monday to Sunday, working one weekend on/one weekend off 
Late shift required only 1 week in every 6  What we’re looking for -
  
Previous call centre or customer service experience 
Strong communication and problem-solving skills 
Confident handling customers from first contact through to resolution 
Comfortable working in a fast-paced environment 
Good administrative and Microsoft Office skills  What’s in it for you?  
Starting salary of £26,210, increasing to £30,300 within 12-24 months 
28 days holiday, rising to 38 days with service 
Hybrid working (Individuals must demonstrate full competence in the role before hybrid working will be offered) 
Career progression opportunities 
Pension scheme 
Health & Wellbeing Programme 
Simply Health cover (dental, optical, medical) 
Travel & medical insurance discounts 
Gym discounts 
Cycle-to-work scheme 
Free onsite parking & canteen  Please call the Commercial Desk (Molly/Fran) for more information, or submit your CV to be considered

Before You Apply

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Bank details.
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Date of birth.

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Looking for your next career move? Join a top company hiring Customer Service Executive job near me in Cosham, Hampshire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!